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GemaTech Products.

Business Continuity Manager BCMLITE.
GemaTech's BCMLITE unit has been specifically designed to instantaneously, and seamlessly, recover 100% of incoming calls directed to individual geographical DDIs by intelligently re-routing them to any other number, or series of numbers, literally anywhere in the world in a simple to use, cost effective manner. Read more

Business Continuity Manager BCMLITE & Secure Voice Recording SVRLITE
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Recovery of Individual Geographic DDIs Incorporating Network Based Voice Recording. As an optional additional facility, GemaTech’s secure voice recording module, SVRLITE can be incorporated into both the BCMLITE OPTION I & OPTION II units enabling all re-routed calls passing through the respective BCMLITE units to be securely voice recorded – from within the sanctity and security of a Tier 1 Carrier’s DLE.Read more

Secure Voice Recording SVRLITE.
GemaTech SVRLITE is a digital, dual channel, trunk side secure voice-recording product capable of simultaneously recording all 30 channels of an ISDN 30 E1 connection serving any proprietary PABX. A standard secure web browser enables recordings to be quickly and easily retrieved and played back over the “stereo” speakers. Read more

Business Continuity Manager BCM.
Telecoms Recovery for Call Centres Using Non-Geographic Numbers. GemaTech’s BCM is a powerful and sophisticated server based remote ACD (Automatic Call Distribution) system which can intelligently re-route any number of individual call centre service numbers to any number of call centre Agents who have re-located to any number of alternative locations using comprehensive full skills based routing. Read more

Business Continuity Manager BCM & Secure Voice Recording SVR
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Telecoms Recovery for Call Centres Using Non-Geographic Numbers incorporating Network Based Voice Recording. The addition of GemaTech’s secure voice recording module SVR enables all incoming and re-routed outbound calls to be voice recorded during the operational loss of the failed call centre including GemaTech’s unique Mouse over Monitoring management software enabling supervisors to quickly and easily listen in to Agents calls. Read more

Remote Service Manager RSM.
RSM – Enabling Call Centre Agents to work from anywhere using Non-Geographic numbers. The addition of GemaTech’s secure voice recording module SVR enables all inbound calls to the RSM, which are then re-routed out to remote call centre Agents through dial up connections to be voice recorded and monitored by call centre managers and supervisors using GemaTech’s unique Mouse over Monitoring management software.

Remote Service Manager RSM & Secure Voice Recording SVR.
Combined RSM & SVR – Enabling Call Centre Agents to work from anywhere using Non-Geographic numbers Incorporating Network Based Voice Recording. The addition of GemaTech’s secure voice recording module SVR enables all inbound calls to the RSM, which are then re-routed out to remote call centre Agents through dial up connections to be voice recorded and monitored by call centre managers and supervisors using GemaTech’s unique Mouse over Monitoring management software. Read more

Rapid Call Out RCO.
Providing high volume notification of events. GemaTech's RCO is a web based product which enables customers to issue up to one million messages simultaneously to employees to notify them of a significant event that has just occurred with instructions of what to do next or to a company’s distributors when a product needs to be recalled for any reason. Read more

CSM – Channel Switching Manager.
GemaTech’s CSM product has been specifically designed to provide a unique solution for the recovery, by re-routing, of any number of individual CAS circuits, used in Dealer / Trading room environments as well as some Leased Lines, to provide direct, open circuits between Dealers / Traders. Read more

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GemaTech’s BCM & BCMLITE provide solutions that can instantaneously and seamlessly re-route all incoming voice and data calls to any other number, or groups of numbers anywhere. Read More

GemaTech’s SVR & SVRLITE are extremely cost effective, and fully scaleable, web based, digital, trunk side voice recording solutions that record all 30 channels of an ISDN30 circuit. Read More

GemaTech’s RSM & SVR is an exchange based remote ACD, incorporating full skills based routing and comprehensive MI call statistics, enabling call centre Agents to work from anywhere. Read More

Provides an all inclusive three year Fully Managed Service Contract for the provision of a comprehensive telecoms business continuity solution to recover a company’s incoming calls. Read More