The adoption of GemaTech's
secure voice recording technology is not industry
specific in that most if not all organisations could
benefit from the use of a simple to use, cost effective,
secure voice recording solution that could so easily
provide a true and accurate record of what was said
between a caller and a member of staff in any organisation
Given the undeniable fact that the world is becoming
an ever more litigious place in which to do business,
an increasing number of business verticals, led by
the financial institutions, are looking for cost
effective products and solutions which will protect
them from the spurious, and perhaps not so spurious,
claims which can result from the 70% of business
transactions (in the UK) that are now being transacted
over the telephone. So why is it that organisations
still rely on their employee’s (fallible) human
faculties to remember precisely what was said during
those all important telephone calls, and to then
faithfully transcribe their recollections/notes of
those conversations into the central database, or
correctly implement the instructions received and
remembered?
It should also be appreciated
however, that there are many more benefits available
to businesses using voice recording than the singularly
most important one of recording telephone based
transactions for use in possible dispute resolution.
Secure voice recording can be used as a very powerful
monitoring and training tool for improving the
performance of staff. Given the ever-increasing
demands on businesses to provide courteous, timely
and accurate information to potential customers
and callers, the ability to listen in, monitor
and train your front line staff is invaluable in
maintaining and even improving your customer service
levels.
It will therefore be readily appreciated
that the benefits of adopting an easy to use, cost
effective, trunk side digital recording solution
by any particular business vertical is only limited
by the end-user’s imagination of how the
adoption of voice recording technology can improve
the efficiency of processing every day business
transactions.
Current industry sectors with
whom GemaTech are currently working:
Finance & Banking
Insurance
NHS
Recruitment
Travel
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