• Hosted Voice Recording

Features of Hosted Voice Recording

  • Compatible with every make of ACD and PBX
  • No special playback hardware or software needed
  • Easy access to voice recordings via secure web browser
  • Replay before call is completed is supported
  • Comprehensive remote diagnostics capability for maintenance and support
  • Full dual-channel recording enables replay in ‘stereo’ (caller played out of one speaker and the recipient played out of the other)
  • Built-in statistical call logger providing full and detailed call statistics including detailed search criteria
  • Hierarchical security provides different access levels to recordings i.e. all users can replay their own, manager’s can replay their team and the MD can replay everybody
  • Digital storage media on hard drive localised in many different locations

  • Time and Date Features:

  • Time zone (in a distributed system)
  • Number prefix (such as the access code used)
  • Originating or destination phone number
  • *Extension number (where appropriate)
  • Call direction
  • Channel number
  • Port number
  • Duration

  • *Some PBX’s will only provide the first or last extension if a call is transferred multiple times.

    Search facilities - Search facilities include date, time, agent or extension (subject to CDR/Call Logger integration module being installed), Calling Line Identity (CLI), Direct Dial In (DDI) or Direct Inward Dialling (DID), Incoming/Outgoing.