GCA.

GemaTech’s Call Analyzer delivers Live Call Analytics to improve customer satisfaction by informing supervisors, managing agents and delivering 100% compliance.

RSM.

Remote Service manager. Enabling Call Centre Agents to work from Anywhere Using Non-Geographic Numbers.

RSM SVR.

Remote Service Manager and Secure Voice Recording. Enabling Call Centre Agents to work from Anywhere Using Non-Geographic Numbers.

BCM.

Business Continuity Manager. Telecoms Recovery for Call Centres, server based remote ACD system re-routing call centre service numbers.

BCM LITE.

Business Continuity Manager. Instantaneously, and seamlessly, recover 100% of incoming calls directed to individual geographical DDIs, re-routing them to any other number, or series of numbers.

SVR LITE.

Secure Voice Recording. Dual channel, trunk side secure voice-recording product capable of simultaneously recording all 30 channels of an ISDN 30 E1 connection serving any proprietary PABX.

RCO.

Rapid Call Out. Providing high volume notification of events. GemaTech’s RCO is a web based product which enables customers to issue up to one million messages simultaneously to employees

CSM.

Channel Switch Manager. GemaTech’s CSM product has been specifically designed to provide a unique solution for the recovery, by re-routing, of any number of individual CAS circuits, used in Dealer / Trading room environments

BCM LITE SVR LITE.

Business Continuity Manager & Secure Voice Recording. Recovery of Individual Geographic DDIs Incorporating Network Based Voice Recording.

BCM SVR.

Business Continuity Manager and Secure Voice Recording. Telecoms Recovery for Call Centres Using Non-Geographic Numbers Incorporating Network Based Voice Recording.