• Commercial


Every organisation nowadays should be taking business continuity seriously in order to reduce down-time, save costs and protect brand reputation. It’s simply not enough to have a disaster recovery plan because it won’t help you in the event, for example, that an Icelandic volcano explodes leaving your senior executives stranded abroad, or heavier snow than normal means that your staff can’t get into the office.

Power cuts, burst water pipes, infectious illnesses (such as pandemic flu) and exclusion zones are more common than you think and can be very disruptive to your business, yet there is nothing stopping your organisation from continuing to operate. The only barrier is an inability to plan ahead.

Flexible working is on the rise both under normal circumstances and also during business disruptions. Appropriate processes, policies and technology should be deployed to those workers who are able to perform their job role using a PC and phone, to enable them to work from anywhere as if they were in the office including giving them access to IT systems and the ability to answer their phone calls directed to their desk number. Voice recording of re-routed calls can also continue, if that is your company policy.