Never miss a call from your customers with our specialist call re-routing solutions. Unlimited number of call plans which can be added or changed from any location ‘on the fly’
Benefits include:- Individual number (DDI) re-routing
- Instantaneous and seamless re-routing of calls
- Unlimited number of call plans (Flexibility)
GemaTech’s exchange based voice recording solution is designed to enable organisations to voice record all incoming and outgoing calls.
Benefits include:
- Secure, exchange based recording
- Cloud-based storage & retrieval
- Dual channel recording and playback
Never think that a disruption to telecoms will happen to you? Subscribe to our emergency telecoms recovery service and in the event that something happens we’ll re-route and if desired, voice record your calls.
Benefits include:- Subscription based service
- Pay as you use
- Telecoms continuity insurance
Warn and inform any number of individuals using multiple, simultaneous messaging channels. Emergency management, customer loyalty campaigns, call to action reminders etc.
Benefits include:- Send tailored messages
- Multiple communication methods
- SMS, voice recording and instant messaging
Never lose your business critical voice services with our specialist STX call recovery services. Ensure that your STX lines remain up and running through a telecoms outage or you employees are relocated to a hot site.
Benefits include:- Ensure uptime through a telecoms outage
- Complete replication of service to a hot site
- Push ‘alarm’ to notify recipient of your call
Business Continuity Solutions:
Mobile Voice Recording gives you the ability to record and playback conversations you have held on your smartphone device or BlackBerry® smartphones.
Deploying a fully hosted mobile voice recording solution gives you the security and resilience of knowing that you can retrieve your recordings from any global location.
Key Benefits:- Being able to retrieve valuable information that you may have forgotten which was discussed during the call.
- Being compliant with present and future financial compliance regulations.
- Resolving misunderstandings or disputes quickly by retrieving what was actually said during a conversation.