Voice gets forgotten

Yet what amazes me is that all these technologies are data based and voice is getting woefully forgotten, or should I say, taken for granted. There was no mention of IP voice or indeed any need for innovation or change in the voice arena. I think this is a classic case of looking so intently in one direction that you forget to see what is happening in the other. Whilst companies toy with the idea of saving costs through cloud computing, are they seeking to minimise costs through their telecoms services, exploiting more than just the efficiencies of low cost lines and minutes?

After all where is the benefit in being able to access your applications, data and corporate network  from any location if you can’t actually take your calls (with guaranteed quality) from your customers in the same seamless manner when the technology is available to do it? Maybe we need to be promoting this as ‘cloud telephony’ and its profile should get raised…

Save Money and Keep on Serving

If companies want to achieve cost efficiency, 24×7 operational capability and seamless service for their customers then an integrated approach to both IT and voice is needed and appropriate resilience employed for both (which unfortuately VOIP does not provide).

The only way to achieve both is to implement a resilient PSTN service which can cope with all eventualities and be as flexible as virtualisation of your data services.