Forget second life technology as a cost saving tool, remote working is still the best way to provide cost savings and great customer service.

As you may have read recently, Tameside Metropolitan Borough Council spent £36,000 on a virtual town hall in the online portal known as second life. I admire their forward thinking approach to using technology in a bid to provide an attractive customer service which can also cost cuts, however organisations must do their return on investment studies before jumping head first into the latest trend. (more…)