1. Voice recording equipment is kept in the organisation’s offices
The difference in vulnerability between a secure data centre / telephone exchange and a privately rented/ owned office building is substantial. Exchanges and data centres are built to provide major protection against floods, fires, theft etc. but is your office based telecoms equipment quite so well protected? What’s more, the circuit between your voice recorder/PBX and the core PSTN network is at its most vulnerable between your offices and the local exchange. Therefore should anything happen to the cable, whether stolen for copper or cut due to roadworks, you have no way of receiving incoming calls or indeed for voice recording them!

2. Only business landline calls are recorded whilst conversations held over business mobiles are ignored
Voice recording of landline phones is easy to implement: add a voice recorder to your PBX and make sure you have some means of storage and retrieval of the voice recordings. But why aren’t organisations also voice recording conversations made by employees using their business mobile phones? Well to date the technology has been limited and expensive to say the least. But times change and the technology is available now for a fraction of the previous price.

So while you think that your organisation is voice recording all your phone calls, all of the time, you may not be as comprehensively protected as you thought!

The new solution is aimed at organisations who need or want to voice record phone calls made by their employees on their smartphones, particularly when they are working away from their deskphones.

It may be that an organisation currently voice records all landline calls but does not have the capability to voice record calls made on mobile phones.

Recording calls is the best way to retain evidence of who said what to whom and avoids lengthy investigations when there are disputes or customer complaints, saving organisations time and money.

For more information on GemaTech’s smartphone voice recording solution visit our website.

Secure and resilient mobile voice recording technology is now available for any smartphone or BlackBerry user.

As consumers we now expect to hear the words “this call is being recorded for monitoring and training purposes” when we call a call centre for a large organisation, and I imagine that very few of us now object to the fact that our words are being recorded, particularly when we know it can work in our favour should a dispute ever arise.

But with the rise of the virtual call centre and ever increasing numbers of people working remotely should we be limiting people to working via landline phones only simply because we can record calls that way? Latest figures show that there are nearly 5 billion mobiles in use globally today, and as demonstrated at the Mobile World Congress in Barcelona this week, manufacturers are clammering to bring out simpler and better smartphones and technology to make accessing information and connecting people easier.

If our culture is shifting so quickly towards taking our work with us wherever we may be then organisations need to ensure security is paramount on those business phones, just as they would ensure for laptops to guard against mis-use and theft.

By closing the loop and ensuring that all business calls are voice recorded regardless of whether they are performed over a landline or mobile phone safeguards organisations against rogue traders and costly disputes.

The technology is here and the demand is increasing, is your organisation ready to insure against damage to brand and reputation in a mobile workforce environment?