Financial organisations will need to ensure that they can record voice conversations and data transactions of various kinds when the FSA brings in tighter regulation to protect consumers.

The Financial Services Authority (FSA) will begin regulating banks’ and building societies’ day-to-day contact with their customers from 1 November 2009, covering everything from direct debits, payments, instant access and savings accounts through to unauthorised transactions and notification of interest rate changes. (source: www.FSA.gov.uk) (more…)