Every good Business Continuity Plan must include a comprehensive section on telecoms resilience to ensure their organisation is covered in case of a business disruption – including how to answer the phones when employees are stuck at home due to severe snow or flooding.

Often this area can be neglected because the Business Continuity Manager has been advised by their Telecoms Manager that ‘they are covered’ and they often do not enquire any further as to how well they are covered because the subject is too technical or because they accept what the Telecoms Manager has said. (more…)