The Olympic Delivery Authority (ODA) has this month subscribed to GemaTech’s new Portable Recovery Unit (PRU).
The Portable Recovery Unit will provide the ODA with emergency telecoms recovery, should a business disruption occur. (more…)
Archive for the ‘GemaTech News’ Category
GemaTech Launches PCI Compliance Module For Voice Recording
Tuesday, May 4th, 2010GemaTech has launched a new PCI (Payment Card Industry) compliance module which integrates into GemaTech’s voice recording solution. The new module ensures that credit and debit card information is removed from all voice recordings to prevent the information being used fraudulently.
The PCI SSC’s full statement 3.2 released on February 18, 2010 reads:
This response is intended to provide clarification for call centers that record cardholder data in audio recordings, and applies only to the storage of card validation codes and values (referred to as CAV2, CVC2, CVV2 or CID codes by the payment brands).
It is a violation of PCI DSS requirement 3.2 to store any sensitive authentication data, including card validation codes and values, after authorization even if encrypted.
It is therefore prohibited to use any form of digital audio recording (using formats such as wav, mp3 etc) for storing CAV2, CVC2, CVV2 or CID codes after authorization if that data can be queried; as card data can easily be extracted using freely available software.
On an exception basis, storage of CAV2, CVC2, CVV2 or CID codes in an analog format after authorization is allowed; as these recordings cannot be data mined easily. However the physical and logical protections defined in PCI DSS must still be applied to these analog call recording formats.
Audio recording solutions that prevent the storage or facilitate the deletion of CAV2, CVC2, CVV2 or CID codes and other card data are commercially available from a number of vendors. All other recordings containing cardholder data captured by call centers must be protected in accordance with the PCI DSS, including PCI DSS requirement 3.4.
CIR Awards: GemaTech’s Portable Recovery Unit Shortlisted
Friday, April 30th, 2010GemaTech’s most recent addition to it’s portfolio, the Portable Recorvery Unit (PRU), has been shortlisted for The Most Innovative Product of The Year by CIR magazine. The winner will be announced at a gala awards dinner on May 12th to be held at the Park Lane Hilton hotel.
The Olympic Delivery Authority have already subscribed to the emergency telecoms recovery solution to protect their inbound calls in the event of a business disruption.
GemaTech’s portable telecoms recovery unit is designed to re-route and voice record any number of concurrent inbound calls.
Deployed as a fully managed service, the PRU is hosted in the local serving carrier’s exchange, if the ‘last mile’ circuits between the exchange and an organisation fails due to fire, flood, power failure, terrorist threat or other disruptive event, incoming calls will be re-routed to alternative phones such as mobiles, home phones or recovery sites.
In addition, by providing secure exchange based voice recording, should you wish to review the impact of your telecoms recovery plan, a record of all your re-routed voice calls will be instantly and remotely accessible via a secure web browser.
Mobile Voice Recording, New Cloud-Based Solution From GemaTech
Tuesday, March 9th, 2010GemaTech has launched its new cloud-based voice recording solution for smartphones. (more…)
Civil Contingencies Conference 2010
Monday, January 25th, 2010It’s the last day to register for the Civil Contingencies Conference 2010, which is being held at the QEII Centre in Westminster tomorrow. The programme includes talks from Huw Irranca-Davies MP, Minister for Marine and Natural Environment, Defra and Cristine Scott the new Director, Civil Contingencies Secretariat, Cabinet Office. (more…)
Civil Contingencies Conference 2010
Friday, January 22nd, 2010Are you going to next week’s Civil Contingencies Conference 2010?
GemaTech are running a seminar on Telecoms resilience both in the morning and in the afternoon, with presentations from 3 leading experts in buisness continuity, telecoms continuity and local authority procurement. (more…)
GemaTech 2009 Annual Review
Tuesday, December 15th, 2009January
Businesses Should be More Aware of Norovirus as Health Protection Agency Launches Monitoring Service.
Businesses should be aware of the virulence of the Norovirus in planning business continuity. The Health Protection Agency launched a web based Norovirus outbreak monitoring service in January indicating which NHS trusts were suffering outbreaks and consequently closing wards. (more…)
Swine Flu Pandemic Accelerates Business Continuity Plans
Tuesday, December 15th, 2009Organisations accelarate and refine their business continuity plans as a global swine flu pandemic is declared.
Many Businesses reviewed, updated and implemented their business continuity plans in light of the declaration on the 11th June this year that the world had entered a global swine flu pandemic. Flexible working strategies are a key element to Business Continuity plans and as our top ten tips for implementing a strategy showed, it’s not difficult, or too late to equip employees to work remotely, particularly as the pandemic is an ongoing concern. (more…)
Flexible Working Technology Enables Business Continuity for City Firm During G20 Summit Protests
Tuesday, December 15th, 2009GemaTech’s flexible working technology enabled a city based firm to continue operating business as usual during the G20 Summit by equipping employees with the ability to take their phone calls from home rather than battling to get into the office, by re-routing their incoming calls to a home phone or mobile number. (more…)
Pandemic Planning for Swine Flu a Priority at Emergency Planning Society’s Conference
Tuesday, December 15th, 2009Planning for the Swine Flu pandemic was the key subject at the EPS annual conference in Coventry last June. Just after the WHO declared a global pandemic, speakers including; Bruce Mann (Cabinet Office), Pat O’Riordan (Specialist in Emergency Management, Health Service Executive, Republic of Ireland) and Jonathan Van-Tam (Professor Of Health Protection, University Of Nottingham and Honorary Consultant Regional Epidemiologist For HPA East Midlands) all spoke of the impending threat of mass absence at work due to sickness and caring responsibilities. (more…)
