Archive for the ‘GemaTech News’ Category

GemaTech attend successful US event on counter terrorism

Friday, May 6th, 2011

Organised by the Terrorist Information New York Group (TINYg), GemaTech exhibited at  an event last month focused upon preparing organisations for the risks posed by terrorist attacks.

The event held in New York at the offices of Mizhuo Bank and hosted an audience of law enforcement personnel, government employees and other security and counter terrorism professionals. Speakers at this event included Mike O’Neill, COO of MSA Security and the former commander of Counter Terrorism in the New York Police Department who developed the Police response to all Counter Terror operations in New York City post 9/11 and until his retirement.

Vice President of TINYg Andy Williams spoke about the impact of domestic extremism on organisations and individuals in terms of morale, cost and reputation.

All delegates were keen to hear the latest information regarding current threats posed by terrorists as well as exploring the technical solutions available to them for ensuring both business continuity and disaster recovery, in the event of such an attack occuring.

GemaTech’s DID Recovery and Mass Notification solutions were of particular relevance and interest. It seems that American organisations are open to the increased options available to them for ensuring telecoms business continuity and cost effective mass employee notification via sms and email.

Olympic Delivery Authority Subscribes to GemaTech’s Portable Recovery Unit

Friday, May 7th, 2010

The Olympic Delivery Authority (ODA) has this month subscribed to GemaTech’s new Portable Recovery Unit (PRU).

The Portable Recovery Unit will provide the ODA with emergency telecoms recovery, should a business disruption occur. (more…)

GemaTech Launches PCI Compliance Module For Voice Recording

Tuesday, May 4th, 2010

GemaTech has launched a new PCI (Payment Card Industry) compliance module which integrates into GemaTech’s voice recording solution. The new module ensures that credit and debit card information is removed from all voice recordings to prevent the information being used fraudulently.

The PCI SSC’s full statement 3.2 released on February 18, 2010 reads:

This response is intended to provide clarification for call centers that record cardholder data in audio recordings, and applies only to the storage of card validation codes and values (referred to as CAV2, CVC2, CVV2 or CID codes by the payment brands).

It is a violation of PCI DSS requirement 3.2 to store any sensitive authentication data, including card validation codes and values, after authorization even if encrypted.

It is therefore prohibited to use any form of digital audio recording (using formats such as wav, mp3 etc) for storing CAV2, CVC2, CVV2 or CID codes after authorization if that data can be queried; as card data can easily be extracted using freely available software.

On an exception basis, storage of CAV2, CVC2, CVV2 or CID codes in an analog format after authorization is allowed; as these recordings cannot be data mined easily. However the physical and logical protections defined in PCI DSS must still be applied to these analog call recording formats.

Audio recording solutions that prevent the storage or facilitate the deletion of CAV2, CVC2, CVV2 or CID codes and other card data are commercially available from a number of vendors. All other recordings containing cardholder data captured by call centers must be protected in accordance with the PCI DSS, including PCI DSS requirement 3.4.

CIR Awards: GemaTech’s Portable Recovery Unit Shortlisted

Friday, April 30th, 2010

GemaTech’s most recent addition to it’s portfolio, the Portable Recorvery Unit (PRU), has been shortlisted for The Most Innovative Product of The Year by CIR magazine. The winner will be announced at a gala awards dinner on May 12th to be held at the Park Lane Hilton hotel.

The Olympic Delivery Authority have already subscribed to the emergency telecoms recovery solution to protect their inbound calls in the event of a business disruption.

GemaTech’s portable telecoms recovery unit is designed to re-route and voice record any number of concurrent inbound calls.

Deployed as a fully managed service, the PRU is hosted in the local serving carrier’s exchange, if the ‘last mile’ circuits between the exchange and an organisation fails due to fire, flood, power failure, terrorist threat or other disruptive event, incoming calls will be re-routed to alternative phones such as mobiles, home phones or recovery sites.

In addition, by providing secure exchange based voice recording, should you wish to review the impact of your telecoms recovery plan, a record of all your re-routed voice calls will be instantly and remotely accessible via a secure web browser.

Mobile Voice Recording, New Cloud-Based Solution From GemaTech

Tuesday, March 9th, 2010

GemaTech has launched its new cloud-based voice recording solution for smartphones. (more…)

Civil Contingencies Conference 2010

Monday, January 25th, 2010

It’s the last day to register for the Civil Contingencies Conference 2010, which is being held at the QEII Centre in Westminster tomorrow. The programme includes talks from Huw Irranca-Davies MP, Minister for Marine and Natural Environment, Defra and Cristine Scott the new Director, Civil Contingencies Secretariat, Cabinet Office. (more…)

Civil Contingencies Conference 2010

Friday, January 22nd, 2010

Are you going to next week’s Civil Contingencies Conference 2010?

GemaTech are running a seminar on Telecoms resilience both in the morning and in the afternoon, with presentations from 3 leading experts in buisness continuity, telecoms continuity and local authority procurement. (more…)

GemaTech 2009 Annual Review

Tuesday, December 15th, 2009

January

Businesses Should be More Aware of Norovirus as Health Protection Agency Launches Monitoring Service.
Businesses should be aware of the virulence of the Norovirus in planning business continuity. The Health Protection Agency launched a web based Norovirus outbreak monitoring service in January indicating which NHS trusts were suffering outbreaks and consequently closing wards. (more…)

Swine Flu Pandemic Accelerates Business Continuity Plans

Tuesday, December 15th, 2009

Organisations accelarate and refine their business continuity plans as a global swine flu pandemic is declared.
Many Businesses reviewed, updated and implemented their business continuity plans in light of the declaration on the 11th June this year that the world had entered a global swine flu pandemic. Flexible working strategies are a key element to Business Continuity plans and as our top ten tips for implementing a strategy showed, it’s not difficult, or too late to equip employees to work remotely, particularly as the pandemic is an ongoing concern. (more…)

Flexible Working Technology Enables Business Continuity for City Firm During G20 Summit Protests

Tuesday, December 15th, 2009

GemaTech’s flexible working technology enabled a city based firm to continue operating business as usual during the G20 Summit by equipping employees with the ability to take their phone calls from home rather than battling to get into the office, by re-routing their incoming calls to a home phone or mobile number. (more…)