Strikes: Calls Left Unanswered

As strikes occur around the country today, calls are being left unanswered in job centres, airports and courts over disputes in pension contributions.

The strike was announced a couple of weeks ago, enabling parents of school children and organisations to make alternative arrangements. So I wonder how many calls will end up still be unanswered today? Clearly if the head of the school or organisation is themselves on strike it may be difficult to find someone to authorise alternative arrangements. But how about this – for those call centres where the head is still in control but has no staff – why not re-route the unanswered incoming calls to alternative outsourced call centres, or to a temporary workfrorce who can work from home, regardless of where they are located?

Business continuity still applies in strike situations so what’s your organisation’s strategy?

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