UK Public Sector: Stop Debating and Start to Save Money Now With Cloud-Based Technology!

When will the UK’s public sector start acting upon the information they already have available to them to save money, now? Public Sector property running costs could be substantially reduced making real savings today! Not tomorrow or next year. IT and Telecoms solutions are evolving repidly and cloud-based pay as you go technology can deliver savings now. But all we hear is talk, and all we see is in-action.

When will the UK’s public sector start acting upon the information they already have available to them to save money, now? Public Sector property running costs could be substantially reduced making real savings today! Not tomorrow or next year. IT and Telecoms solutions are evolving repidly and cloud-based pay as you go technology can deliver savings now. But all we hear is talk, and all we see is in-action.

As Matthew Hancock MP highlighted on Radio 4’s Today Programme this morning, UK Local Councils own £250bn worth of property across the country. Property and services which could be merged to save millions of pounds. Suffolk County Council has shown others the way by merging council services into one single, public sector estate to deliver £1.6m in savings. Isn’t that proof enough that this works?

Cloud-based, pay-as-you-use technology GemaTech is generating ever more opportunities to make IT and telecoms systems work harder on a pay-as-you-use basis, and the savvy few among our government know that they can save money and build a resilient infrastructure at the same time.

It’s simple. Just enable your employees to take advantage of more flexible working practices to work at any time and in any place in the same way as if they are in the office. Work is something you should be measured by in terms of key performance indicators, customer satisfaction levels and output, not on the amount of hours you spend in an office. You can replicate all your office based services anywhere by re-routing both voice and data via rapidly increasing technological solutions, including enabling staff to take their incoming calls on any phone. Does the general public really care where they are calling? Isn’t it far more important to them that their call is answered quickly and efficiently without the need for call backs to meet their needs? Why not have your call centre staff working closer to home or even from home? It’s cheaper, it’s resilient and the solution is quite obvious.

But how can you effectively manage staff who work remotely?

Voice recording of all calls is a standard feature of call centre and business operations today and with the increasing availability of cloud-based services they cost even less because you only pay for what you use. Such evolving solutions make it even easier to invest in features that help manage your staff remotely. Like it or not cloud services are here now, and will be even more prevalent tomorrow.

Several large private sector organisations have already experimented with tools such as speech analytics, though the first generation of such technology turned out to be a rather expensive luxury at the time. Things have changed radically. In contrast to, and for a fraction of the cost of first generation speech analytics you can now monitor ‘live’, every call your employees make or receive, and even interact with those calls to ensure every agent says what they are supposed to before putting the phone down. In fact you could probably even manage your employees or call centre agents remotely far better than if they are sat in your office.

A new Public Sector Efficiency Expo and exhibition is being held at the London Business Design Centre on 16th March. I really don’t want to hear, as I so often do at these conferences, what central government is recommending local councils and other organisations ‘might like to think about or considering doing, at some point in the future’. I want to hear ‘Why this council did this – how they saved this amount of money – and here’s how you do it – please go and try it yourselves.’ Now is the time where affordable, emerging cloud-based technology can save organisations tens of thousands of pounds every year in call costs alone. Have you considered how much money is tied up in your IT and Telecoms infrastructure which could be more intelligently re-allocated, without affecting your everyday operations?

Come on people let’s get geared up for radical change and take a leaf from those in the Middle East where people power is starting to make a difference. Let’s stop talking and let’s start acting so that we can get this economy back on track.

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