Major disruption is expected for city commuters today as thousands of underground workers go on strike at 5pm and will remain so throughout Tuesday. The knock on effects for companies whose employees cannot get to their offices, or experience long delays due to finding alternative modes of transport, could include major delays in responding to customers.
In today’s competitive society it is simply not good enough to blame London transport for a degradation to your regular customer service and support. Business continuity is expected.
If key staff cannot get to their desks, their incoming calls may remain unanswered, leaving potential customers an opportunity to go to your competitors instead. This type of scenario could easily be avoided by enabling those employees to work flexibly from home or other local location without having to fight their way through traffic to get to their regular office.
