As the consultation period defined by the FSA to consider the regulation of imposed mobile phone voice recording nears it’s end (last date for comments is June 14th), regulated financial institutions should not rush into a purchasing decision, but rather should include the trialling of as many solutions as they can.
Several providers have published press releases putting forward the case for their solutions, including our own mobile voice recording solution I should add, but how does a potential customer navigate the minefield of new technology, especially when you aren’t sure if the sales and marketing guys are leading you down a blind alley?
Firstly customers should know that this technology is very new and therefore there are few case studies to reference. Therefore my advice is to trial several solutions before committing to any particular supplier. Only by comparing potential network delays to call connections across providers can you get a feel for the differences in connection times and user experience. There are several methods by which mobile phone calls can be voice recorded and so you will need to consider the following attributes of each solution:
1. Full compliance capability vs on demand recording capability
2. Costs – monthly charges, set up costs, investment in any additional hardware
3. Ease of search and retrieval of voice recordings
4. Call connection times
5. Number/ Range of compatible phone models that it can be used with
6. Resilience and storage capabilities
For a little more navigation of the technology available within the realms of BlackBerry mobile voice recording in particular feel free to read our mobile voice recording white paper.
There is plenty of time for organisations to make up their minds on which solution would best suit their employees, so my advice is to get trialling now to make the most informed final decision on the right mobile voice recording solution for you.
