Telephone fraud, rogue traders and employees, or providing evidence of conversations held with customers and suppliers. All can be assisted by installing a voice recording solution.
Many financial institutions and large corporates already voice record incoming and outgoing phone conversations, but the majority of voice recording equipment is kept on an organisation’s premises which leaves the organisation in a vulnerable position.
The next generation of voice recording solution is here and available now. By being situated within carrier networks, whether landline (e.g. Kingston Communications, BT, COLT, ntl:Telewest) or mobile (e.g. O2, Vodafone and Orange) resilience is substantially increased. Technology is available now which ensures that should your offices be affected by fire, flood, power cut or other disruption affecting your telecoms equipment, incoming and re-routed calls can be voice recorded and stored safely and securely in a cloud-based solution.
Voice recording phone calls is a strong deterrent against unlawful trading or for quickly identifying the truth of who said what in a particular conversation. For more information about the solutions currently available for landline and mobile voice recording click here.
Tags: voice recording network
