A new report from the Communication Fraud Control Association has placed the UK in the top 5 countries which are global fraud hotsposts, joining the likes of Cuba and India.
Telephone system hacking is a particular problem for the UK and can have considerable financial consequences for victims, contributing to the $80 billion cost caused by this kind of fraud, globally. Hackers are apparently finding it even easier to get into organisation’s PBXs in order to make international calls which are then invoiced to the organisation rather than the hacker.
Indeed one of GemaTech’s customers experienced such a fraud at the back end of last year. Luckily they had our voice recording solution which recorded vital information contained in a conversation. This information was subsequently used to help close the loop on the hacker and stop the fraud in its tracks, potentially saving the company thousands of pounds.
While it is thoroughly recommended that companies deploy a PBX firewall, a voice recording solution can in some cases help identify the hacker, or how they have got through, should they manage to bypass the firewall.
