Many organisations these days voice record phone calls, but how many are aware of two major flaws they may be subject to?
1. Voice recording equipment is kept in the organisation’s offices
The difference in vulnerability between a secure data centre / telephone exchange and a privately rented/ owned office building is substantial. Exchanges and data centres are built to provide major protection against floods, fires, theft etc. but is your office based telecoms equipment quite so well protected? What’s more, the circuit between your voice recorder/PBX and the core PSTN network is at its most vulnerable between your offices and the local exchange. Therefore should anything happen to the cable, whether stolen for copper or cut due to roadworks, you have no way of receiving incoming calls or indeed for voice recording them!
2. Only business landline calls are recorded whilst conversations held over business mobiles are ignored
Voice recording of landline phones is easy to implement: add a voice recorder to your PBX and make sure you have some means of storage and retrieval of the voice recordings. But why aren’t organisations also voice recording conversations made by employees using their business mobile phones? Well to date the technology has been limited and expensive to say the least. But times change and the technology is available now for a fraction of the previous price.
So while you think that your organisation is voice recording all your phone calls, all of the time, you may not be as comprehensively protected as you thought!
