Recording phone calls made to and from your employee’s mobile phone will soon become a necessity rather than a nice to have.
Take a look around your organisation and work out how many of your valuable employees work remotely at least some time. When they are not in the office do they look for the nearest available landline to make their business calls? I would suggest that the majority would turn to that essential accessory, their mobile phone, particularly as it is easier to use the work mobile than it is to claim back money spent on personal home landline phones.
If your organisation’s business continuity plans include a large proportion of your staff relocating back home or another remote location where they will be continuing to work using secure data access and their mobile phone, how will you replicate the call recording you currently have set up in the office?
There are many good reasons for including the voice recording of mobile phone calls, just as there are for recording landline phone calls, several of which you can find in my top ten reasons for voice recording mobile phone calls.
In terms of Business Continuity, being able to retrieve information that is exchanged between employees/ customers/ suppliers when under the threat or pressure of a business disruption, can be extremely valuable when the dust has settled and the enquiries begin into who did what and what decisions were made.
Do you think Mobile Voice Recording is a necessity for Business Continuity within your organisation?
