How many organisations have paid for a buisness continuity solution for their inbound telecoms, only to find that when disaster strikes, it is not sufficient for their needs, forcing them to sepnd again on a fit-for-purpose upgrade?
Undertaking some research, I have discovered that there is in fact a psychological reason, known as ‘optimism bias’, for why we tend to think that such a negative disruptive event is unlikely to happen ‘to us’.
For my full article on the subject of insufficient telecoms recovery planning click here.
Karen Jones
Tags: business continuity, call re-routing, telecoms, telephone system, telephony
