• DDI Call Recovery

Features of Call Recovery

  • Seamless re-routing of any individual number to any other individual number
  • Instantaneous activation of the solution if your incoming circuit is cut or faulty
  • Manual activation from any remote location using a secure web browser
  • Flexibility to re-route some or all incoming calls
  • GemaTech can be used in conjunction with our hosted voice recording for complete resilience and compliance purposes
  • GemaTech is compatible with any telecoms carrier
  • Simple to use management screen and statistical reporting
  • Hierarchical security provides different access levels to recordings
  • Hosted in GemaTech’s fully distributed global network
  • Advanced search and retrieval portal for easy access to voice recordings
  • Compatible with every make of ACD and PBX
  • No special playback hardware or software needed
  • Replay before call is completed is supported
  • Comprehensive remote diagnostics capability for maintenance and support
  • Full dual-channel recording enables replay in ‘stereo’ (caller played out of one speaker and the recipient played out of the other)
  • Built-in statistical call logger providing full and detailed call statistics including detailed search criteria
  • Hierarchical security provides different access levels to recordings i.e. all users can replay their own, manager’s can replay their team and the MD can replay everybody
  • Digital storage media on hard drive localised in many different locations
  • Warn and inform employees, suppliers or even customers via an SMS text, recorded voice message or a variety of other communication channels.

  • Time and Date:

  • Time zone (in a distributed system)
  • Number prefix (such as the access code used)
  • Originating or destination phone number
  • Call direction
  • Channel number
  • Port number
  • Duration